Common questions, honestly answered.

Rize is a family-owned Phoenix roofing company. Combined, our crew has decades of roofing experience in the Valley.

Our office is at 2440 W Indian School Rd, Phoenix, AZ 85015. We serve Phoenix and the surrounding cities — Mesa, Chandler, Gilbert, Scottsdale, Tempe, Glendale, Peoria, Buckeye, Goodyear, Avondale, and Surprise.

Yes — fully licensed in Arizona (ROC #XXXXXX), bonded, and carry general liability + workers' compensation insurance. Documentation is provided in writing with every estimate.

No. Our crew members are W-2 employees. The estimator who quotes your job is the foreman on the install. Same hands, start to finish.

Yes — no catch, no obligation, no high-pressure sales call afterward. We earn customers by being the obvious choice when they're ready, not by guilting them at the kitchen table.

About 45 minutes on-site. The PDF photo report lands in your inbox within 24 hours.

Drone overhead imagery of every roof plane, close-ups of any issues found, attic photos when accessible, and a written summary with prioritized recommendations.

Most estimates are delivered within 48 hours of the inspection. Larger commercial scopes can take 3–5 business days.

Same-day emergency tarping is free if you proceed with us for the repair. If you only want the tarp and not the repair, we'll quote a fair price for the visit.

Most single-family homes take 1–3 days for asphalt shingle, 3–5 days for tile, once materials arrive on-site. We give you a firm window before we start.

No — we start at 6am to beat the heat and you can stay home throughout. We'll let you know if there will be brief noisy periods (mostly tear-off morning).

Yes. We tarp landscaping, pool decks, and AC units. Daily clean-up includes magnet sweep for nails before the crew leaves.

Honestly: October through May. The heat in deep summer is brutal on crews and on shingle adhesion. That said, we work year-round — and emergencies don't wait.

Yes. Most Phoenix HOAs require approval for material or color changes. We submit the paperwork and photos for you.

Asphalt shingle, concrete tile, clay tile, foam (SPF), TPO, PVC, and modified bitumen. We'll recommend the right system for your home, slope, and budget.

Clay and concrete tile — properly installed, both can last 40–50+ years in our climate. Asphalt shingle is typically 20–30 years here, slightly shorter than cooler climates due to UV exposure.

Yes — workmanship warranty on every job, plus the manufacturer's material warranty. Specific terms vary by material and scope. Full warranty details are provided in writing with your estimate.

The most common warranty-voiders are improper attic ventilation (we'll spec what your home needs), unauthorized roof penetrations after install, and walking on tile roofs without proper technique.

Yes. We document the damage, file with your carrier, meet your adjuster on-site, and supplement claims when needed. Most of our storm/hail work is insurance-based.

It can. We'll tell you honestly whether the likely payout is worth the potential premium impact — sometimes the answer is 'pay out of pocket.' We don't push claims that don't make sense for you.

We can supplement with additional documentation and request a re-inspection. Adjusters miss things. If the damage is real and documented, we usually have options.

From inspection to claim approval: usually 2–6 weeks. From approval to completed roof: another 1–4 weeks depending on materials. We set expectations upfront.

Honestly, it depends — on size, pitch, material, condition of the decking, and complexity. We provide one line-itemed number after the inspection so you see exactly what you're paying for.

We can connect you with financing partners for qualified buyers. Terms vary; ask us during your estimate.

Typically: deposit at scheduling, balance due on completion. We accept check, ACH, and credit card. Specific payment schedule is on your written estimate.

No. The number on the estimate is the number on the invoice. If something changes during the job (rotted decking, for instance), we stop, document, and get your written approval before adding cost.